Terms of Service

1. Who these terms are with

These terms apply between you ("you", "the customer") and Cleaning Recruit Ltd, company number 15243109 ("we", "us", "Cleaning Recruit"), trading as Cleaning Recruit, for cleaning services booked through cleaningrecruit.com or arranged directly with us.

2. Quotes and pricing

• Prices shown through our online quote tool are estimates based on the information you provide (property size, service type, and any extras selected). The final price is confirmed before your booking is accepted, and may be adjusted if the property's actual condition or size differs materially from what was described.
• Prices for commercial cleaning and staff supply are provided on enquiry and confirmed individually.
• We reserve the right to decline any booking, for example where a property falls outside our service area or where we're unable to safely or reasonably carry out the work requested.

3. Booking and confirmation

A booking is confirmed once we've assigned a cleaner and sent you a confirmation (by email or otherwise). Until then, a submitted quote or booking request does not guarantee a slot.

4. Cancellations and rescheduling

• We ask for at least 24 hours' notice to cancel or reschedule a booking without charge.
• Cancellations with less than 24 hours' notice, or a cleaner being unable to gain access to the property at the agreed time, may incur a charge to cover the cleaner's reserved time.
• We'll always try to accommodate reasonable rescheduling requests where possible.

5. Payment

• Payment terms (including any deposit) are confirmed at the time of booking. Invoices are payable by the due date shown on the invoice.
• We use Tide as our payment processor for invoice payments; their own terms apply to the payment transaction itself.
• Overdue invoices may be followed up by automated and personal reminders. We reserve the right to pause future bookings where payment is significantly overdue.

6. What's included

The scope of each clean is confirmed at booking based on the service type selected (e.g. standard clean, deep clean, end of tenancy). Anything outside that scope — including specialist treatments, external services, or excessive mess not disclosed at booking — may incur an additional charge or need to be booked separately.

7. Access to the property

You're responsible for providing safe and timely access to the property at the agreed time (for example, a key, entry code, or someone present to let the cleaner in). Where access can't be arranged and this isn't due to our error, the cancellation terms in section 4 may apply.

8. Our cleaners

• Cleaners working through Cleaning Recruit are vetted through our onboarding process, which includes identity and right-to-work verification, and DBS (background check) processing where applicable.
• We carry insurance appropriate to the services we provide. Details are available on request.
• If you're not satisfied with the standard of a clean, please contact us within 24 hours so we can put things right — wherever possible, we'll arrange a re-clean of the affected areas at no extra cost.

9. Liability

We take reasonable care in providing our services. We are not liable for loss or damage caused by circumstances outside our reasonable control, pre-existing property conditions, or your failure to disclose relevant information about the property or job at booking. Nothing in these terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or fraud.

10. Customer accounts

If you create a "My Account" login, you're responsible for keeping your password secure and for activity under your account. Let us know immediately if you believe your account has been accessed without your permission.

11. Referral scheme

Where advertised, referral rewards are paid once the referred customer's first clean has been completed and paid for. We reserve the right to amend or withdraw the referral scheme at any time, without affecting rewards already earned.

12. Complaints

If something's gone wrong, contact us at info@cleaningrecruit.co.uk or 01422 487590 and we'll do our best to resolve it promptly.

13. Changes to these terms

We may update these terms from time to time. The version in force at the time of your booking is the one that applies to it.

14. Governing law

These terms are governed by the law of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.